Saturday, 13 July 2013
Thursday, 11 July 2013
Monday, 8 July 2013
Registered letters can't be returned as "Unclaimed" : Madras high court
CHENNAI: The Madras high court has frowned on mechanical return of registered letters as "unclaimed" by postmen, and said that in case they could not be delivered, proper reasons must be given.
Justice S Tamilvanan, underscoring the importance of a registered post in litigations and other matters, said that when people pay a fee and affix sufficient postal stamp, the postal authorities or postmen must discharge their duties in a responsible manner. The postman should make it clear as to whether the registered letter was served on the addressee or refused by the addressee or no addressee was found in the given address, the judge said.
Passing orders on a matrimonial litigation, wherein a Chennai-based woman wanted her divorce proceedings to be transferred from a Puducherry court to a Chennai court, the judge said the woman's notice sent by registered post had been returned undelivered with a simple endorsement "unclaimed." Slamming the practice, Justice Tamilvanan said the court was of the view that the reason for the non-delivery of the notice had not been properly explained to the person who sent it.
"The endorsement 'not claimed' is required to be made in a responsible manner by the postman or the official of the postal department, so as to convey proper reason and to bring out the fact as to under what circumstances the registered letter could not be served on the addressee by the postman," the judge said.
In case the registered letter is delivered to a person other than the addressee, the postman must obtain clear endorsement and explain the relationship of the signatory who received the letter on behalf of the addressee, Justice Tamilvanan said.
Return of registered letters with a comment "unclaimed" or with some other improper endorsement would cause inconvenience to the general public and the person seeking justice through court of law, the judge said, adding: "Service of notice by registered post plays a vital role in deciding several cases."
He then directed the chief post-master general of Tamil Nadu to give suitable instructions to all postal department officials to follow the guidelines laid down by the court in this case.
Source:-The Times of India
Friday, 5 July 2013
TCS making IndiaPost Technology smart
On 29 May, India’s leading software services exporter, Tata Consultancy Services Ltd (TCS), got a six-year, Rs.1,100 crore contract to equip India Post with modern technologies and systems. The aim is to help the department deliver not just postal services but also insurance, disburse pensions, accept deposits and collect bills, similar to postal departments in developed countries such as the US, Canada and Germany. Tanmoy Chakrabarty, vice-president and global head of the government solutions unit at TCS, has a 70-people team working on integrating the core systems of the India Post modernization programme. In an interview, Chakrabarty spoke about the status of the project and the challenges he faces. Edited excerpts:
What does the modernization project envisage, and how big is the role of TCS in it?
There are many parts to this programme. There are different vendors doing various jobs such as network integration and rural systems integration (RSI). About 35,000 post offices in the country are single-staffed, hence RSI is very important from a technology standpoint. Then there are financial systems integrators that are working on the automation of all manual entries, book entries, etc. In addition, there’s a data centre project which comprises a centralized data centre and a disaster recovery centre—the first in Mumbai and the other in Mysore.
The modernization programme also envisages a rural ICT (information and communications technology) platform to deal with the supply of hand-held terminals for services such as capturing biometrics, accepting postal receipts and disbursing payments—essentially all mobile postal services. The mail automation programme consists of barcode readers, automatic sorters and automated mail-handling equipment in cities such as Kolkata, New Delhi, Bangalore and Mumbai.
Our work revolves around CSI, or core systems integration. This means that we join all the dots, and completely digitize the internal workings of the postal department.
What’s the status of the project?
We began work around two months ago. We have around 70 people working on the project currently. Since the work is very important both to the DoP (Department of Posts) and to us, we will eventually have around 200 people working to make this project a success.
The information technology modernization project, dubbed India Post 2012, is expected to help the postal department achieve a wider reach among the Indian population through increased customer interaction channels and new lines of business.
The scope of the project for TCS includes developing and supporting mail, finance and accounts, human resources, customer interaction management solutions for all channels including the rural ICT platform, data migration, infrastructure, service level agreement, call centre and centralized 24x7 service desk operation for the DoP. It also includes providing security solutions, an enterprise management system.
We expect to start testing the integration of core systems in the next 6-8 months. We believe the system should be ready to go live in 12-14 months.
What challenges are you facing?
The postal department is a very traditional organization with well-established manual practices.
TCS has also got the mandate for organization change management. This means we have to conduct workshops to sensitize the staff and ready them for changes that will be introduced because of modernization.
Apart from getting revenue, how does TCS stand to benefit?
The CSI project is about service delivery transformation through a technology-led, service-oriented approach to offer world-class delivery of postal services to Indian citizens. This project once again reiterates TCS’s commitment to help the government deliver citizen services more efficiently. The payment is linked to service-level performance, hence we have to deliver the goods on time. (TCS’ India revenue currently accounts for about 10% of its total revenue, which stood at $11.5 billion as on 31 March.)
Source : Livemint.com
Thursday, 4 July 2013
Wednesday, 3 July 2013
Rule - 38 transfers in PA/SA Cadre - Orders issued by CPMG Hyderabad *The Chief Postmaster General, Andhra Pradesh Circle, Hyderabad has ordered the transfers under Rule-38 of P&T Manual Volume IV in respect of the following officials in the cadre of Postal Assistants/Sorting Assistants with immediate effect vide ST/R-38/Misc/2013 dated 03.07.2013.*
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